FAQ
Q
Which payment methods do you currently accept?
A
We currently accept payment via PayPal, Visa, MasterCard, American Express, Discover Card. We do not provide special channel for credit card, but you can use your credit card via PayPal. More detailed guide please refer to Payment Method.
Q
Why did my payments get rejected?
A
1. Not enough funds on the card to complete the transaction.
2. The card issuing bank is not trustworthy for us. You are kindly advised that you can try to another credit card.
3. CVV or card information is wrong - users often make mistakes when typing.
4. Expired card.
2. The card issuing bank is not trustworthy for us. You are kindly advised that you can try to another credit card.
3. CVV or card information is wrong - users often make mistakes when typing.
4. Expired card.
Q
Can I cancel my order?
A
If you change your mind about your purchase, you have the option cancel your order within 30 mins of purchase. To cancel your order, please send email to: service@gimgaming.com for the help.
Q
How can I track my order status?
A
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please contact us via email at service@gimgaming.com. Also we will automatically send you tracking number and site by email.
Q
Where can you ship to?
A
We ship to United States, Europe, Canada, Australia. Our products are marked with warehouses. All products in the US warehouse can be sent to all regions in the US with free shipping. All products in the European warehouse can be sent to Germany, Britain, France, Italy, Spain with free shipping. For orders with a total weight of less than 20 pounds, international transportation is supported; for products over 20 pounds, shipments across the country of the warehouse are not supported. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
Q
What kind of warranty or guarantee do you offer on your products?
A
We sell products that we believe to be of high quality and reliability. Before shipping each item to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
Q
What is your Return Policy?
A
Customers need to contact globalimall.com Customer Service to initiate the return process within 14 days since the signed date. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. For more return details,please read our Refund Policy.
Q
How long is the delivery time?
A
Currently, we use FBA MCF standard shipping. The generic shipping time will be 3-7 working days.