We have FBA warehouses in the United States.
For products in the U.S. warehouse, shipping to the United States is free, but additional shipping costs are required to ship to other countries.
International shipping and additional freight
Only orders with a total weight of less than 20 pounds can be shipped internationally.
When shipping to countries other than the U.S., an additional shipping fee of $10 will be charged.
For international shipping, you may also incur import duties/taxes/customs charges in your destination country. This is not part of our delivery charge and we recommend you investigate the import regulations of your country. It is our priority to deliver your order as quickly as possible.
Shipment processing time
All orders are processed within 2 working days, 3-7 working days standard delivery, 7-21 working days delivery for international orders.
Our logistics staff are not working on weekends or holidays, this means orders placed on a Friday or holiday will be dispatched on the Monday or after holiday. So don't panic if you don't receive your shipping confirmation over the weekend or holiday.
Shipment to P.O. boxes or APO/FPO addresses
Please note that APO/FPO & PO Boxes are not accepted.
Track order shipping
Order Tracking is available online. Please track your order via the link https://www.swiship.com/track. Enter your tracking number from your email and find out when your order is expected to arrive.
GIM store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
If you have any questions, please email us at firstname.lastname@example.org.